Client Services
Care & Repair
Amèla pieces are made to be lived with — carried on school runs, through travel, and the quiet routines of everyday parenting. A little regular care keeps every bag and carrier looking and feeling its best for years to come.
Everyday Care
A few gentle habits go a long way:
- Wipe surfaces with a soft, dry or slightly damp cloth after use.
- Blot spills gently and promptly, rather than rubbing, to avoid spreading a mark.
- Keep pieces away from harsh chemicals, solvents, alcohol, and alcohol-based wipes.
- Let anything damp air-dry fully, away from direct heat and sunlight, before you put it away.
- Avoid overfilling, and set bags down on clean, dry surfaces.
Bags
Wipe the exterior with a soft, slightly damp cloth and dry it straight away with a clean one. Treat leather and coated microfiber surfaces gently — skip household cleaners, polish, and abrasive sponges, which can dull or mark the finish. Keep hardware dry to help it stay bright, and give fuller bags a little room so they hold their shape.
Baby Carriers
Our carriers are made with breathable mesh and soft cotton. Spot-clean small marks with a little mild, baby-safe soap and cool water, then rinse the area and let it air-dry. Avoid harsh detergents, bleach, and fabric softeners, and never tumble dry or iron. Always follow the care label sewn into your carrier.
Before each use, check that straps, buckles, seams, and fastenings are clean, secure, and in good condition.
Storage
When a piece is resting, store it in its dust bag in a cool, dry place out of direct sunlight. Loosely fill a bag to help it keep its form, and avoid sealed plastic or damp spaces, which can trap moisture.
Repairs & Service
Should a piece ever need attention, we are glad to help. Write to us at support@amela.com with your order details and a few photos, and our team will advise on the best way to care for or restore it.





