Terms of Service

By accessing or using the Amèla website, creating an account, or placing an order, you confirm that:

• •You are at least eighteen (18) years old; or
• •You are using the website and placing an order with the consent and supervision of a parent or legal guardian where applicable; and
• •The information you provide to Amèla is accurate and complete.

If you do not agree with these Terms, please do not use the website or place an order.

Nothing in these Terms is intended to exclude or limit consumer rights or remedies that cannot legally be excluded or limited under applicable Philippine law.

Amèla makes reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, and other product information displayed on the website are accurate.

Because leather is a natural material, individual pieces may have variations in grain, texture, tone, creasing, and other natural characteristics.

Actual colors may also vary depending on the customer's device, screen settings, lighting conditions, and other display factors.

These natural variations do not necessarily constitute manufacturing defects.

All prices displayed on the Amèla website are stated in Philippine Pesos (₱), unless otherwise indicated.

Prices and product availability may change before an order is accepted.

Amèla reserves the right to correct obvious pricing, product description, or listing errors and to limit quantities where reasonably necessary.

If an obvious pricing or listing error affects an order that has already been placed, Amèla may contact the customer to confirm whether the customer wishes to proceed at the correct price or, where appropriate, cancel the affected order and refund amounts already paid.

Amèla does not intend to use this provision to change the agreed price of a properly accepted order for reasons unrelated to a genuine pricing or listing error.

When you place an order through the website, you are submitting an offer to purchase the selected product or products.

An automated order confirmation acknowledges receipt of your order. It does not necessarily constitute final acceptance of the order by Amèla.

An order is considered accepted when Amèla confirms the order for fulfillment or otherwise communicates acceptance to the customer.

Amèla may decline or cancel an order before fulfillment in reasonable circumstances, including:

• •The product is unavailable;
• •There is an obvious pricing or listing error;
• •Payment cannot be verified;
• •The transaction appears unauthorized or fraudulent;
• •The customer has provided materially inaccurate or incomplete information; or
• •Fulfillment has become impossible due to circumstances beyond Amèla's reasonable control.

If Amèla cancels an order after payment has been received, any amount properly refundable to the customer will be processed in accordance with the applicable refund policy and applicable law.

Customers are responsible for providing accurate and complete information, including:

• •Full name;
• •Delivery address;
• •Contact number;
• •Email address;
• •Product selection;
• •Color or variant, where applicable; and
• •Other information reasonably required to process and deliver the order.

Amèla will use reasonable efforts to process orders using the information provided by the customer.

Additional costs resulting from incorrect, incomplete, or materially inaccurate delivery information provided by the customer may be charged to the customer where applicable.

Amèla accepts the payment methods displayed at checkout.

Where payment is processed through a third-party payment provider, payment information may be processed by that provider in accordance with its applicable security and privacy practices.

Amèla will process customer information in accordance with its Privacy Policy and applicable Philippine data-protection laws.

An order requiring payment will not be considered confirmed until the applicable payment has been successfully verified.

Certain Amèla products may be offered as Pre-Order items.

Pre-order items are available for advance reservation and require full payment upon checkout to confirm the order.

The estimated fulfillment or shipping timeline for each pre-order is indicated on the applicable product page at the time of purchase.

Pre-order timelines are estimates and are not guaranteed delivery dates. Production schedules, international shipping, customs clearance, logistics, and other unforeseen circumstances may affect fulfillment.

Once available, pre-order items will be prepared and dispatched according to the order in which pre-orders were confirmed, subject to operational and logistical considerations.

Because pre-order pieces are reserved specifically against confirmed orders, confirmed pre-orders are generally not cancellable solely due to a change of mind, personal preference, or the customer's decision not to wait within the stated estimated fulfillment period.

This provision does not limit any cancellation, refund, replacement, or other remedy available to a customer under applicable Philippine law.

Please refer to Amèla's Shipping & Delivery and Refund & Return Policies for additional information.

Shipping and delivery are governed by Amèla's Shipping & Delivery Policy, which forms part of these Terms.

Estimated delivery timelines are provided for guidance and may vary depending on destination, courier operations, weather, holidays, customs processing, and other circumstances that may affect delivery.

Amèla will make reasonable efforts to keep customers informed of material delivery delays.

For international orders, shipping fees, customs duties, taxes, and other destination-related charges will be handled in accordance with the applicable international shipping terms disclosed to the customer.

Returns, refunds, exchanges, and product concerns are governed by Amèla's Refund & Return Policy, which forms part of these Terms.

Customers are encouraged to inspect their orders promptly upon receipt and report damaged, defective, incorrect, or otherwise qualifying concerns as soon as reasonably possible.

Nothing in Amèla's return or refund policies is intended to remove or limit consumer rights or remedies that cannot legally be waived.

Care recommendations and repair services are governed by Amèla's Care & Repair Policy.

Customers are encouraged to follow the care instructions provided with their Amèla piece and on the website.

Normal wear, minor surface marks, creasing, and other characteristics inherent to the materials are not necessarily manufacturing defects.

Manufacturing defects and other qualifying product concerns will be handled in accordance with Amèla's applicable policies and applicable law.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to prevent unauthorized access.

You must notify Amèla promptly if you believe that your account has been accessed without authorization.

Amèla may suspend or terminate accounts involved in unlawful, fraudulent, abusive, or materially unauthorized activity, subject to applicable law.

All content displayed on the Amèla website, including the Amèla name, trademarks, logos, product photographs, product designs, graphics, written content, and other materials, is owned by Amèla or its licensors and is protected by applicable intellectual property laws.

Except where expressly permitted by Amèla, you may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use Amèla's intellectual property without prior written permission.

You agree not to:

• •Use the website for unlawful, fraudulent, or unauthorized purposes;
• •Attempt to gain unauthorized access to the website, accounts, systems, or databases;
• •Interfere with the security, availability, or proper operation of the website;
• •Submit false, misleading, abusive, defamatory, or infringing content;
• •Use the website to facilitate fraudulent transactions; or
• •Use automated systems to improperly access, copy, scrape, or interfere with website content or functionality.

Amèla may use third-party service providers for payment processing, website functionality, delivery, logistics, communications, analytics, or other operational services.

Third-party services may be subject to their own terms and policies.

Amèla will remain responsible for its own obligations to customers as provided by applicable law.

To the fullest extent permitted by applicable law, Amèla will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products.

This limitation does not apply to liability that cannot legally be excluded or limited, including rights and remedies available to consumers under applicable Philippine laws.

Nothing in these Terms is intended to exclude liability arising from fraud, willful misconduct, or other circumstances where exclusion or limitation is prohibited by law.

Amèla will not be considered in breach of these Terms to the extent that its performance is materially prevented or delayed by circumstances beyond its reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, customs delays, widespread logistics disruptions, strikes, or other comparable events.

Where such circumstances affect an order, Amèla will make reasonable efforts to communicate the impact and provide an updated fulfillment or delivery status when available.

This provision does not automatically eliminate any remedy that may be available to a consumer under applicable law.

These Terms are governed by the laws of the Republic of the Philippines.

Customers are encouraged to contact Amèla first so that concerns may be reviewed and resolved through the company's customer service and redress process.

Nothing in these Terms prevents a customer from pursuing remedies, complaints, or proceedings available under applicable Philippine law before the appropriate government agency, dispute-resolution body, or competent court.

Where court proceedings are appropriate, jurisdiction shall be determined in accordance with applicable Philippine procedural law.

Amèla may update these Terms from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The updated version will indicate its effective or last-updated date and will be posted on this page.

Changes will generally apply prospectively and will not retroactively alter rights or obligations arising from orders already accepted, except where required or permitted by applicable law.

Amèla's collection, use, storage, disclosure, and protection of personal information are governed by our Privacy Policy and applicable Philippine data-protection laws.

By using the website, customers acknowledge that personal information may be processed as necessary to administer accounts, process orders, arrange delivery, provide customer support, comply with legal obligations, and perform other lawful business purposes described in the Privacy Policy.

For questions regarding these Terms, orders, refunds, returns, shipping, or other customer concerns, please contact:

amelababycorporation@gmail.com

Amèla will make reasonable efforts to review and respond to customer concerns through its customer service and redress process.